Live Mode Paused

What Happened

Live API access for your account is paused because an invoice is still unpaid after its payment deadline. The API returns this error with a 402 status code for every request made with a live API key.

While live access is paused:

• Envelopes already in progress still complete.
• Test mode API keys keep working.
• The Dashboard keeps working.

If the invoice stays unpaid, the subscription is cancelled. The billing emails sent to the account owner, and the banner in the Dashboard, show the date.

How to Fix

• Pay the unpaid invoice in Settings > Billing in the Dashboard. Live access returns as soon as the payment goes through.
• Need a few more days? An account owner with billing access can resume live access once, for 5 days, from the banner in the Dashboard. See user roles for who has billing access.
• To ask for more time, reply to any of the billing emails or contact support.