Blocked Recipient Email

What Happened

The client tried to add a recipient with an email address that has either previously hard bounced (e.g., the address didn’t exist) or was marked as spam by the email account owner.

How to Fix

• Verify the email address is spelled correctly.
• If the email previously hard bounced, confirm with the recipient that their email address is active and able to receive mail.
• If the email was marked as spam, the recipient needs to ensure SignatureAPI emails are not being filtered.
• Once confirmed, contact support to have the email address unblocked.