Errors

Cannot Download Document

Error

What Happened

The server could not download the document or template from the URL provided in the url parameter of the document resource.

The response includes a detail property with more information about this error.

How to Fix

  • Verify that you can download the file by opening the URL in a browser or with curl.
  • Ensure the URL is publicly accessible and not protected by authentication.
  • If the URL has an expiration time (such as pre-signed S3 URLs), make sure it has not expired.
  • If you need to upload files that are not publicly accessible, use the Uploads resource instead.

  Still stuck? Contact support.