SignatureAPI
Mint Starter Kit

Errors

Sender Not Allowed

Error

What Happened

In live mode, sender email addresses must be listed in the account’s Allowed Senders. The client tried to create an envelope with a sender whose email is not on the list.

The response includes a detail property with more information about this error.

How to Fix

  • Check the Allowed Senders list in the Settings section of your Dashboard.
  • If the sender is not listed, contact support to have it added. Support will verify the email address with its owner before adding it.
  • This restriction only applies to live mode. In test mode, any sender email address can be used.

  Still stuck? Contact support.