Errors

Missing Preset Symbol

Error

What Happened

An automatic signer was assigned a signature or initials place, but the matching image was not supplied when the envelope was created.

Automatic signers apply their signature up-front. Every signature place assigned to the recipient requires a signature image, and every initials place requires an initials image.

The response includes a detail property indicating which symbol is missing (signature or initials) and the recipient key.

How to Fix

  • If the recipient has any signature place assigned, supply a signature object with a valid upload URL.
  • If the recipient has any initials place assigned, supply an initials object with a valid upload URL.
  • If the missing image is not intended for this recipient, remove the corresponding place from the document.
{
    "type": "automatic_signer",
    "key": "dr_doe",
    "name": "Dr. John Doe",
    "signature": {
        "type": "drawn",
        "url": "https://api.signatureapi.com/v1/uploads/upl_1sAAaVfabdt0esVjmSTmLA"
    },
    "initials": {
        "type": "drawn",
        "url": "https://api.signatureapi.com/v1/uploads/upl_2tBBbWgbcdeu1fsWknUnNB"
    },
    "mandate": "With permission given and recorded on Jan 1 2026"
}

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