SignatureAPI
Mint Starter Kit

Errors

File Unsupported or Corrupted

Error

What Happened

The uploaded file could not be processed. This typically occurs when the file extension does not match the actual file format, or the file is corrupted.

The response includes a detail property with more information about this error.

How to Fix

  • Ensure the file extension matches the actual file format. For example, a .docx file should be a valid DOCX file, not a renamed PDF or other format.
  • Try re-saving the file in its original application and uploading again.
  • Open the file locally to confirm it is not corrupted or damaged.
  • SignatureAPI supports PDF and DOCX file formats. Convert other formats before uploading.

  Still stuck? Contact support.