Why did a recipient not receive their email?
Go to Emails in the Dashboard, find the email, and open its detail page. The Delivery report section shows the SMTP response from the recipient’s mail server — it tells you whether the email was delivered, bounced, or deferred, and the exact reason why. If the recipient’s status issoft_bounced, you can resend the invitation. If it is hard_bounced, you need to replace the recipient with a valid email address.
How do I upload a file that does not expire?
Upload it to the Document Library. Files uploaded through the Library are stored permanently and can be reused across multiple envelopes. Files uploaded through the API are temporary and expire after 24 hours.How do I stop receiving email notifications?
Go to Settings > Notifications and delete the notification channel you want to remove. This stops all notification emails to that address immediately. Notification channels are separate from the emails sent to recipients — removing a channel does not affect signing request or completion emails sent to recipients.Why is my invoice higher after adding a team member?
Each additional user beyond the account owner costs 20 per month). The charge is prorated from the day the user was added. See Manage Team Members for details on user roles and pricing.How do I download the signed document?
Go to Envelopes, find the completed envelope, and click Download on the envelope detail page. You can also download attachments from completion emails in the Email Inspector. Programmatically, use the Retrieve Deliverable endpoint.How do I download the current state of an in-progress envelope?
Open the in-progress envelope in the Dashboard and click Download Current Version in the Details section. This generates a PDF of the current state of the envelope, including any signatures collected so far.How do I cancel an envelope?
Open the envelope in the Dashboard and click Cancel. Only envelopes within_progress status can be canceled. This action is irreversible — recipients immediately lose access to the signing ceremony.
You can also cancel programmatically using the Cancel Envelope endpoint.
How do I change the Reply-To address on signing emails?
Add and verify a new sender in the Dashboard, then set it as the default. You can also specify a different sender per envelope using thesender property when creating the envelope through the API.
How do I use my company logo in emails?
Upload your logo (PNG format) to the Document Library, copy the URL, and use it in thebranding.logo property when creating an envelope. Only images uploaded to the Library can be used as logos.