Settings
Manage Senders
Manage verified email addresses that appear in signing request emails.
A sender is a verified email address that SignatureAPI uses when sending signing requests to recipients. The sender’s name, email address, and organization appear in every email, and the sender’s address is used as the Reply-To address so recipient replies go directly to you.
To manage your senders, go to Settings > Senders in the Dashboard.
For technical details on the sender resource, see the Sender API reference.
Default sender
Every account has a default sender. When you create an envelope without specifying a sender, SignatureAPI uses the default sender’s name and email address.
To change the default, click Set default next to the sender you want to use.
To specify a different sender for a specific envelope, include the sender property when creating the envelope through the API.
Adding a sender
Open the Senders page
Go to Settings > Senders and click New Sender.
Enter the email address
Enter the name, email address, and organization for the new sender.
Verify the email address
SignatureAPI sends a verification email to the address. The address owner must click the confirmation link to complete verification.
When you created your SignatureAPI account, a sender was automatically added using your account email address. That sender is already verified.
Sender statuses
| Status | Description |
|---|---|
| Pending Verification | A verification email was sent. The address owner has not yet confirmed. |
| Verified | The address owner confirmed the email. This sender can be used on envelopes. |
| Failed | Verification failed due to a bounce or error. This sender cannot be used. |
Only senders with Verified status can be assigned to envelopes.
Removing a sender
To remove a sender, go to Settings > Senders, select the sender, and delete it. You cannot delete the default sender — set a different sender as the default first.
Removing a sender does not affect envelopes that were already sent using that address.
How signing request emails work
All signing request emails are sent from noreply@signatureapi.com. This cannot be changed — SignatureAPI enforces a strict DMARC policy to protect email deliverability.
Your verified sender address appears as the Reply-To address, so recipient replies go directly to you. The sender’s name and organization appear in the email body.