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In your message, let us know your relationship to the sender (if any) and include any other details that may help us investigate. We take these reports seriously and will review them promptly. You can expect a response from us within a few business hours (New York / Eastern time).
Frequently Asked Questions
What is an envelope?
An envelope is one or more documents sent to one or more recipients for signing.
What counts as an envelope for billing?
Only completed envelopes, signed by all recipients, are counted for billing purposes.
Am I charged by document or recipient?
No, we don’t charge by document or recipient. For example, if an envelope contains 2 documents and is sent to 3 recipients for signing, it counts as one envelope.
Can I pay annually, or buy envelope credits in advance?
Yes. Contact us for more information.
Is there a long-term contract?
No, you can cancel whenever you want. There are no minimum terms.
Will signers need to create an account to sign?
No, recipients do not need to create an account to sign documents. They can sign online from any desktop or mobile device.
Can I try before I subscribe?
Yes, you can create a free test account and use it for as long as you want.
Are SignatureAPI electronic signatures legally binding?
Yes, electronic signatures from SignatureAPI are legally binding under the US ESIGN Act and similar regulations.
How can I cancel my account?
You can cancel your account from the settings section of the Dashboard in a matter of seconds.
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